Provide significantly worse service to customers using Groupons. More critical than their peers, or whether some fraction of Groupon merchants Particular, we investigate hypotheses such as whether Groupon subscribers are Tens of thousands of daily deals and over 7 million Yelp reviews. We use statisticalĪnalysis and mathematical modeling, leveraging a dataset we collected spanning Understand this phenomenon, which we dub the Groupon effect. Various hypotheses about underlying consumer and merchant behavior in order to In this work, we rigorously consider and evaluate Read More > Shipping Delays We’re sorry for any delays in your shipment. Select your refund reason and confirm your cancellation. <1.4 Customer to Merchant Contact Rate The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly. However, this previous work was essentially observational, Customer Support Popular Articles How to Request a Refund for an Order Go to Contact Us, select the order for which you'd like a refund. Customer to Groupon Contact Rate The rate at which orders received by the merchant result in customers contacting Groupon Customer Service. In our prior work we observed that a negative side effectįor merchants using Groupons is that, on average, their Yelp ratings decline To tens of millions of customers through geographically targeted daily e-mail Byers, Michael Mitzenmacher, Georgios Zervas Download PDF Abstract: Daily deals sites such as Groupon offer deeply discounted goods and services
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